In most U.S. states there is no blanket law requiring you to disclose that a caller is speaking to an AI, but some jurisdictions have specific disclosure rules and best practices recommend transparency. Skyline builds disclosure language into every AI receptionist that answers honestly when directly asked.
The legal landscape varies by state and is evolving quickly — California, for example, has passed laws around AI identity disclosure in certain contexts. As a baseline, Skyline's voice agents are configured to identify themselves as an AI assistant if a caller directly asks, which is considered best practice regardless of legal requirement. Being upfront doesn't hurt call completion rates; callers care most about whether they get a fast, accurate answer.
Answered by Alex Rivera, Founder · Updated June 24, 2026