An AI agent is software that completes a multi-step task on its own — it reasons through a process and takes actions across your tools to reach a goal, instead of just replying to a message. In practice it works like an AI 'employee' dedicated to one specific job.
Where a chatbot answers a question, an AI agent does the work: it can look up information, make decisions, update systems, send messages, book appointments, and follow up — chaining those steps together to complete a whole task. Businesses use AI agents to take repetitive, multi-step jobs (like qualifying leads or processing requests) off their team entirely. Skyline builds custom AI agents trained on how your business actually runs.
Answered by Alex Rivera, Founder · Last updated June 24, 2026